Shipping policy

I. Processing Time

Order Processing Time: All orders are processed within 3-7 business days (excluding weekends and holidays).

Once your order is processed, it will be shipped immediately, and you will receive an email with tracking information.

II. Shipping Time

Standard Delivery: 8-20 business days (varies slightly depending on the destination country).

Note: Actual delivery time may be delayed due to uncontrollable factors such as customs inspections, weather, and local logistics services.

III. Shipping Costs

Shipping costs are automatically calculated based on the destination and selected shipping method and will be displayed during checkout.

IV. Customs Duties and Import Taxes

Our products generally clear customs smoothly for most European and American countries.

However, please note: If the destination country imposes customs duties, import taxes, or other fees, these are the buyer's responsibility.

We will provide the necessary customs clearance information to assist you with smooth delivery.

V. Tracking

After shipment, you will receive a tracking number via email. You can track the status of your package in real time on our website or the carrier's website. If you have not received your package for an extended period of time, please contact our customer service team immediately.

VI. Package Loss or Damage

If your package is lost or damaged during shipping, please contact us within 7 days of receiving it and attach photos or other supporting documentation. We will provide a refund or re-shipment based on the circumstances.

For any shipping-related questions, please contact our customer service team via email: [email protected].

Thank you for your support and trust!